Getting Started and Access (FAQ)

You can register your organisation directly from the Cimple platform. The steps differ slightly depending on whether you are a private or public sector organisation.

Registering a private sector organisation

1. Go to https://cimple.uk and create a user account if you do not already have one.

2. Enter your organisation’s full registered name. 

   • If you're a UK-registered private company, type your organisation name exactly as it is registered on Companies House.

   • Click Next Step.

3. In the next step, You’ll see three radio button questions. Select:

• Private Sector

• Supplier

• UK Based

• Then click Next Step

4. In the first field, review your registered company name as entered in the previous step.

5. You’ll see a dropdown list from our Companies House integration, confirm the correct one has been selected for your company.

6. If the dropdown doesn’t appear, delete one character from your company name and re-type, it should then show.

7. Once selected, your company details will auto-populate.

Registering a public sector organisation

1. Go to https://cimple.uk and create a user account.

2. Enter your organisation’s registered name.

3. Select your sector and intended usage.

4. Continue to the next step.

You will then be directed to complete a Google form.

After submitting the form, a member of the Cimple team will contact you to support the onboarding process and complete your organisation setup.

If you are a sole trader, you can onboard using the steps below.

1. Log in to your user account at https://cimple.uk.

2. Enter your organisation name and select Next step.

3. Select:

   • Private Sector

   • Supplier

   • Non UK based

4. Select Next step.

5. Complete the remaining organisation details.

6. Under Country, select United Kingdom.

7. Complete rest of the information

We are expanding this process to include UTR (Unique Taxpayer Reference) number to support sole traders to use that as part of onboarding in future updates.

If your organisation already exists on Cimple, you can request access directly from the platform.

1. Start registering your organisation as normal.

2. If an organisation match is found, you will see a message indicating that the organisation already exists.

3. Use the on screen option to send a request email directly from the portal to your organisation’s admin.

If you are unsure who the admin is, the original user has left the organisation, or the email is no longer monitored, contact the Cimple support team. We will help verify your details and grant access to the correct organisation account.

This usually happens when your email address has not yet been verified.

Once you create your account, you will receive a verification email from no-reply@cimple.uk. You must confirm your email address before you can log in successfully.

Please check:

• Your inbox

• Spam/junk folder

• Quarantine folder (if your organisation filters emails)

Once verified, you can log in normally.

If you're still facing issues after doing the above, please reach out to the Cimple support team - hello@cimple.uk

If your organisation is already registered on Cimple, an existing admin user may have originally created the account.

Please contact Support with:

• Your organisation name

• Your work email address

We can help identify the existing admin user or assist with access.