When you upload a file, Cimple checks every row against the template rules. If a field doesn’t match what we expect, the file is rejected and you’ll see an error against the row that needs fixing. These are the ones we see most often.

Both templates

• Lot Number: This must be a number only. If you’re reporting returns on Lot 8, enter “8”.

• Organisation Code: Each row needs the code for the organisation you supplied. You can find the full list on our Organisation Codes page. If you can’t find the code you need, let us know and we’ll help.

Monthly Sales Return

• Supplier Purchase Order Number: This is mandatory. If you have a purchase order number, enter it. If you don’t, enter “NA”. 

• Invoice Line Number: This must be a whole number. If your invoice has one row, enter “1”. If the same invoice number covers different service lines, give each line its own number (1, 2, 3 and so on).

• Unit Price: Enter the actual unit price as a monetary value, this must be a whole number as well (1, 20 , 300 and so on)

• VAT Amount: Choose the rate from the dropdown in the template (0%, 5% or 20%). Don’t type in a monetary amount.

Once you’ve fixed the rows, upload the file again. If you’re still seeing errors, contact us here, and we’ll help you get it through.

If you’re on an NHS SBS framework and you’ve only just created your account, this is usually down to timing. After you sign up, it takes a short while for Cimple to link your account to your framework, and you can only get into the supplier returns portal once that link is in place. Until then you may see an error even though your details are correct.

Here’s what to do:

1. Give it a few minutes

2. Refresh your screen, or log in again. You should be taken to the returns portal

3. We’ll email you a six-digit verification code to complete your access. Enter it when asked

If you still can’t get in after trying again, contact us here with your organisation name and the email address you signed up with, and the NHS SBS framework you are on and we’ll look into it.

Every row in your return needs the organisation code for the organisation you supplied (an NHS Trust, Associate or ICB). To find it:

1. Open the organisation codes list

2. Search the sheet for the organisation’s name, using Ctrl+F on Windows or Cmd+F on Mac. If nothing comes up, try a shorter part of the name, as it may be listed slightly differently

3. Copy the code from the matching row into your return

We update the list from time to time, so make sure you’re using the latest version. If the organisation still doesn’t come up, contact us here with its name and we’ll help you find the right code.