Viewing and Resubmitting Returns

Once your return has been reviewed by the NHS SBS team, you will receive an email notification and you can then view the result in the Completed tasks tab.

1. Go to the Tasks table on your dashboard.

2. Select Completed tasks.

3. Locate the return you want to review.

Returns may have one of the following statuses:

Approved – the return has been accepted by the NHS SBS team
Awaiting Approval – the return is waiting to be reviewed by the NHS SBS team
Rejected – the return needs to be corrected and resubmitted

Returns submitted by NHS SBS on your behalf will also appear here once approved. See Credit Notes and Returns Created by NHS SBS.

To view the full return details, click View Details.

If your return has been rejected, you will also be able to resubmit the return after reviewing the feedback provided.

If a return has been reviewed and rejected, you can update the information and resubmit it from the Completed tasks section of your dashboard.

1. From your dashboard, scroll to the Tasks section.

2. Select the Completed tasks tab.

3. Use the search bar, filters or sorting options to find the rejected return.

4. In the Actions column, select View Details. A return details window will open showing all submitted return lines.

5. Check the feedback from NHS SBS to understand why the return was rejected.

6. Review the return information across the available tabs: Monthly Sales Returns, Order Forms/SLA and Nil Returns.

7. Click Resubmit return. The return will open in edit mode.

8. Update the information as needed.

9. Click Complete Return to confirm.

The return status will change to Awaiting Approval while NHS SBS review it again. Rejected audit returns can be resubmitted in the same way.