Audit Returns

1. Log in to your Supplier Returns dashboard.

2. Scroll to the Tasks table and select the Pending tasks tab.

3. Audit returns are shown with a Type of Audit. Your regular monthly returns are shown with a Type of Standard.

You can use the filters on the table to show audit returns only.

Please submit your audit return within five working days of receiving the audit email. Audit returns are completed in the same way as your standard monthly returns, either by entering the information manually or by uploading a completed .xlsx template.

1. In the Pending tasks tab, find the audit return and click Complete Return.

2. Choose Add returns manually or Import from .xlsx.

3. Complete the return for each relevant lot.

4. Click Next Step to review your return, then submit.

For step-by-step guidance, see Submitting a Return.

Please note: you can't submit a nil return against an audit return. If you believe you have nothing further to declare, please contact NHS SBS before the due date.

You can find the list of Approved Organisations that can purchase under NHS SBS framework agreements on the NHS SBS Framework Agreements page.

If your audit return hasn't been submitted, you'll receive reminder emails on the following schedule, counted in working days from the day the audit was started:

• Day 6: first reminder

• Day 11: second reminder

• Day 20: final reminder

If an audit return is still outstanding after the final reminder, NHS SBS may report your organisation to the category team responsible for the framework agreement and this may lead to further action.

Once submitted, your audit return is reviewed by NHS SBS in the same way as a standard return. You can track its status in the Completed tasks tab:

• Awaiting Approval: your audit return is being reviewed.

• Approved: your audit return has been accepted.

• Rejected: your audit return needs correcting. Check the feedback provided and resubmit it. See Viewing and Resubmitting Returns.